INFORMATION COLLECTION: We may collect, use, store and transfer different kinds of information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you as a particular consumer or device (your “Personal Information”), which we have grouped into the following categories:
Additionally, if you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.
INFORMATION USE: We use the Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
We have set out below, in a table format, a description of all the ways we plan to use your Personal Information, and which of the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
Note that we may process your Personal Information for more than one lawful reason depending on the specific purpose for which we are using your Personal Information. Please contact us if you would like additional information about the specific legal basis on which we are relying to process your Personal Information where more than one reason has been set out in the table below.
|Purpose/Activity||Type of Data||Lawful Basis for Processing and Basis of Legitimate Interest|
|To register you as a new franchisee||(a) Identity
|Evaluation of your candidacy for a franchise|
|To provide you with a quote for our services upon your request||(a) Identity
|Necessary for our legitimate interests (to operate our business, offer our products, and perform our services)|
|To manage our relationship with you, which includes:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Necessary to comply with a legal obligation
(b) Necessary for our legitimate interests (to keep our records updated and to conduct product/service research)
|To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and to measure its success||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to conduct market research and improve our products/services)
|To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences||(a) Technical
|Necessary for our legitimate interests (to define conduct market research, to update our website, and to calibrate marketing strategy)|
|To provide suggestions and recommendations to you that you may find interesting||(a) Identity
(f) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
SECURITY: We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
COOKIES: We use “cookies” on this Website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website. Usage of a cookie is in no way linked to any personally identifiable information on our website.
SHARING: We will not sell or otherwise provide the information we collect to outside third parties for the purpose of their direct or indirect mass email marketing.
We will disclose Personal Information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Please keep in mind that whenever you voluntarily disclose Personal Information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your Personal Information. Please be careful and responsible whenever you are online.
LINKS: This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.
SURVEYS & CONTESTS: From time-to-time our website may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.
Your Legal Rights: Under certain circumstances, you have rights under data protection laws in relation to your Personal Information. Please contact us via telephone at (925) 818-4423 or via mail BMS Cleaning Systems, ATTN: Privacy Officer, 115 Delta Vista Ln, Pittsburg, CA 94565 if you would like to:
Request access to your Personal Information – you will receive a copy of the Personal Information we hold about you, which will allow you to check that we are lawfully processing it. Upon your request, we will provide you the following about our collection and use of your Personal Information over the previous twelve (12) months:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request
CALIFORNIA RESIDENTS: If you are a resident of California, you may have certain additional data protection rights regarding the access, rectification, deletion, processing, storage, portability, transfer, and restriction of your Personal Information under the California Consumer Privacy Act of 2018 (the “CCPA”).
In the past twelve (12) months, we have used names and email addresses to create marketing materials that we then email to you using various third-party email distribution applications (for example, Constant Contact).
If you would like to make any of the requests detailed above, only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.
You may only make a request for access twice within a 12-month period. The request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Any disclosures we provide will only cover the 12-month period preceding the request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
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